Job Title – Employer Liaison/Mentor 

Classification: Non-Exempt 

Position Description 

  • To provide ongoing support and assistance to individuals selected for the United Way of Capitol Region’s “Road to Success” program and assist in all efforts related to gaining and/or retaining employment to secure family sustaining wages and advancement in a career pathway
  • Due to the diversity of individual work locations and collaborating agencies, this position necessitates the Mentor to be mobile and comfortable working in many environments and work locations
  • This position requires an organized individual who can efficiently operate several responsibilities simultaneously and has a strong knowledge of the local community resources

Essential Functions

  • Provide consistent and comprehensive communication with the United Way and the employers
  • Build a professional one-on-one working relationship with participants to aid in continued employment and growth in a career pathway designed to achieve self-sufficiency
  • Evaluate and make recommendations in the determination of eligibility
  • Ensure referrals are made by case management agencies to appropriate community service or social service agencies when needed
  • Assist in the preparation of project reports as needed (participation, placement, etc.)
  • Ensure participants follow through with planned activities as outlined in contract with funding agency
  • Accurately complete required documentation
  • Offer praise and motivation for successes and completion of milestones to encourage development and growth
  • Oversee participant engagement with the program and activities
  • Provide individualized assessment of work
  • Maintain organized database of clients and keep detailed documentation for individual files
  • Coordinate participant retention services and accommodate participant work schedules
  • Document all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contract
  • Share information with appropriate staff and/or funding agencies. Maintain participant files as specified by contractor.
  • Help ensure that positive outcomes and goals are met as required by contract

Education and Experience Requirements

  • Ability to prioritize tasks and document visits and contacts
  • Demonstrated telephone, computer and written communication skills
  • Ability to maintain flexibility as needs of contract or contractor require
  • College Degree or equivalent experience preferred
  • Case Management experience required
  • A working knowledge of MS Office
  • Ability to be mobile in the community

Interested applicants should send resumes to Matthew Ross, Industry Specialist, at

SCPa Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SCPa Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.